Privacy

Privacy policy

How booking, contact, trip, vehicle and driver-application information is collected and used.

Effective date: 17 July 2026

Straight answer

What information does Drivers On Wheel collect?

The website collects the contact, trip, location, schedule, vehicle, preference and application information needed to review a booking, enquiry or driver application.

Privacy contact

Contact support@driversonwheel.com to ask about personal information submitted through this website.

Information collected

The website may collect names, phone numbers, email addresses, WhatsApp numbers, trip details, locations, dates, vehicle details, preferences, messages, and operational booking updates. Driver applicants may also submit a driving licence and identity proof.

How information is used

Information is used to review requests, coordinate drivers, contact customers, manage bookings, respond to enquiries, keep service records, and improve operations.

Sharing

Relevant information may be shared with an assigned driver or service provider only as needed to coordinate the requested journey. Technical providers may process limited data for website hosting, SQL database storage, email delivery, WhatsApp alerts, Google Maps, and Cloudflare Turnstile form protection.

Retention and security

Records are retained only for operational, customer-support, safety, accounting, dispute-handling and legal needs. Access controls, protected storage, backups and deletion procedures are used according to the type of record.

Your choices

Customers and driver applicants may email support@driversonwheel.com to request access, correction, or deletion. Include the submitted phone number and reference ID so the business can verify the request. Some records may need to be retained for accounting, safety, dispute, fraud-prevention, or legal obligations; the business will explain when that applies.

Privacy questions

Data and privacy FAQs

Practical privacy questions customers ask before sharing trip details.

The booking form may collect name, phone, email, WhatsApp number, trip locations, dates, vehicle details, preferences, and messages.

Relevant contact and trip information may be shared with the assigned driver only as needed to coordinate the journey.

Retention periods should be defined by the business policy. Contact the team to ask about record retention and deletion.

Booking information is used by operations staff to review requests, assign drivers, and support customers.

No card payment is collected through the booking form on this website.

Analytics may be used when configured by the business. See the privacy policy for provider and cookie details.

You may contact the business to request correction or deletion where applicable under its privacy policy.

WhatsApp numbers are used for booking coordination and customer communication related to the requested service.

Booking records are stored in the business operational system. Hosting and backup details should be documented before launch.

Email support@driversonwheel.com with your question or request regarding personal information.