Privacy policy
How booking, contact, trip, vehicle and driver-application information is collected and used.
Effective date: 17 July 2026
What information does Drivers On Wheel collect?
The website collects the contact, trip, location, schedule, vehicle, preference and application information needed to review a booking, enquiry or driver application.
Contact support@driversonwheel.com to ask about personal information submitted through this website.
Information collected
The website may collect names, phone numbers, email addresses, WhatsApp numbers, trip details, locations, dates, vehicle details, preferences, messages, and operational booking updates. Driver applicants may also submit a driving licence and identity proof.
How information is used
Information is used to review requests, coordinate drivers, contact customers, manage bookings, respond to enquiries, keep service records, and improve operations.
Storage on your device
The booking form may save an unfinished draft in your browser so accidental navigation does not erase the details you entered. A referral code opened from a referral link may be remembered in browser storage for up to 30 days. Installing the website as an app stores only public app icons and the offline help page; booking, administrator, driver and tracking pages are not stored for offline use. You can remove this device storage through your browser settings.
Sharing
Relevant information may be shared with an assigned driver or service provider only as needed to coordinate the requested journey. Technical providers may process limited data for website hosting, SQL database storage, email delivery, WhatsApp alerts, Google Maps, and Cloudflare Turnstile form protection.
Retention and security
Records are retained only for operational, customer-support, safety, accounting, dispute-handling and legal needs. Access controls, protected storage, backups and deletion procedures are used according to the type of record.
Your choices
Customers and driver applicants may email support@driversonwheel.com to request access, correction, or deletion. Include the submitted phone number and reference ID so the business can verify the request. Some records may need to be retained for accounting, safety, dispute, fraud-prevention, or legal obligations; the business will explain when that applies.
Data and privacy FAQs
Practical privacy questions customers ask before sharing trip details.